Forum Discussion
cancel data sim
jamesbi_3142579 You are not writing to smarty staff here; we are forum members - customers like you.
If you joined and took out a new product that you do not want, you have a 14 day cooling off period and can ask for a refund of anything unused. Otherwise, it seems that you now have two accounts with a sim on each (one full, one data only).If you do not renew the data sim plan (cancel the auto-renew on account dashboard0 it will deactivate that sim after a total of 220days
Thank you for your reply,what i did exactly was took out a new sim for my mobile & got rid of O2.
Then i decided to take out a data sim for my router & pc but never got that sim but they took the money out of my bank for the first month & trying to talk to anyone about it here is a night mare.
jamesbi_3142579 If you cannot get a response via the web chat, raise a Complaint.
I have put a complaint in,they seem to be playing for time,i could sort this out on the phone in 5 minutes,but can`t get to speak to anyone maybe that`s the idea!
jamesbi_3142579 Having staff answering phones is a more costly exercise and that is why Smarty do not do it.
