Forum Discussion
Can’t dial some numbers
I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does anyone else have this issue or a solution?
14 Replies
I have the same issue. Unusually, the first number I dialled with my new SMARTY Sim is the number I can’t call. I haven’t ported my old phone number yet, and I still have my old Three sim and number-which works fine.
Pol_3151644 There's not a lot of information there really. Have you re-tried that first number? Was your SIM card fully activated when you tried ? i.e. did it show on your account as activated with a current Smarty plan? The Three sim should be using the same available signal where you are, so hard to see what other difference there is. The only other thing that comes to mind - if you cannot make calls generally - is that your phone may not be compatible with Smarty protocol for VoLTE (different to Three protocol).
Hi, SMARTY sim is fully activated. I can use it to make other calls, use data and send messages. It’s just currently this one number that isn’t working. (Although I’ve only had the SIM activated for 24hrs, so haven’t tried many numbers) There is no dial tone and it doesn’t connect.
I have a Three virtual sim in the same phone and that works fine. I’ve tried turning off the three sim, I’ve rest my phone, my network and still nothing. All settings match the Three sim perfectly, so no issue there.
I’ve even travelled to a different area of the country and tried and still, the same issue.
You should probably contact the support team via online web chat, so someone can take a look at your SMARTY account Cracked_Actor.
The online SMARTY web chat is open 8am - 8pm daily.
Sign-in to your online dashboard, and look for the web chat icon in the bottom right of your screen.
🍀Thanks I tried this but the solutions they offered were poor, I’ll give webchat another try tomorrow.
You could ask to speak to the team supervisor, if the web chat agent is just repeating the same solutions.
The agents often seem to be reading from a script, which may or may not be relevant to the issue you're trying to solve.
Have they suggested a Network Reset?
🍀
