Forum Discussion

JennyPa_2724819's avatar
JennyPa_2724819
SMARTY Pioneer
14-11-2024

Can’t send a text

Since swapping to smarty, when I text my husband, he doesn’t receive them yet he can text me and I receive his. We both have same iPhones. He’s on Lyca network. It’s driving me mad! Tried contacting cust service but it’s hopeless, they don’t seem to have a clue! About to change to different network!!

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    14-11-2024

    JennyPa_2724819 Something worth a try.......remove him from your Contacts and text him by using his number. If it works, you cancfreate a new contact from there.

  • PaulAtk_3043787's avatar
    PaulAtk_3043787
    SMARTY Maverick
    15-11-2024

    Hi, I would Take your phones to Apple they could look at the settings there it's got to be settings issues not smarty if your husband receiving your texts and you are not it's not smarty 

    Have you tried go to your phone network settings have a look there 

    • MSF's avatar
      MSF
      SMARTY Guru
      15-11-2024

      PaulAtk_3043787  Fair points, but not always easy to get to an Apple Store and I foresee the issue of them blaming your network and vice versa.

      The phone worked before according to OP and so it is not likely to be a major issue. Also involves only one contact it seems - that's why I suggested deleting from Contacts and sending via tapped in number.