Forum Discussion
Being asked if i want to keep new smarty number or transfer old number after 9 months
I don't want to select wrong option and lose my number but I need to select an option and confirm choice to get rid of this question on my dashboard.
I've been with SMARTY since September 2023. I moved my number from previous provider with me. Now my dashboard has a box saying: we noticed you activated your sim. Do you want to bring your phone number to SMARTY?
Option 1: yes bring my number. We will bring your number by end of day on 08/07/2024
Option 2: no keep new SMARTY number. You can bring your number later from account settings.
I'm worried either option might be wrong and lose me my number. I already brought my number, so what number would they be bringing under option 1. And I want to keep my existing smarty number which is the number I already brought. Which option to pick?
ben1 It does sound like a glitch.
As we are community forum members like you, we cannot access accounts.
I think that you need to web chat with Smarty Support and explain very clearly that you are happy with the number on your sim and have already ported in a number when you joined. I've just checked and my dashboard does not contain any such box.
7 Replies
i am having the SAME issue (2025) and teh CHAT agent says to tick that i want a NEW SMARTY NUMBER?? i do *NOT* want a new number, and (the same as you) simply wish to KEEP my Ported number (of many years)? this is nonsense from the CHAT agent as make NO sense?🤔
Just to give you all an update MN_1869851 MSF
I eventually contacted the chat support on the website and after they asked me to log out and log back in and I informed them I had the issue for 5 months, they went to another team, did some technical stuff and then when I logged out and back in again it was fixed and not there.
I'm having this issue too. Good to know how it goes? Did you get to keep your number?
ben1 It does sound like a glitch.
As we are community forum members like you, we cannot access accounts.
I think that you need to web chat with Smarty Support and explain very clearly that you are happy with the number on your sim and have already ported in a number when you joined. I've just checked and my dashboard does not contain any such box.
after a (very) LONG chat with a humanoid, they suggested that is tick the box for a new number (!) i reiterated that i did *NOT* want a new number.
The agent then changed their mind (again) and asked me to tick the other (bring old number box)
When i suggested this could be the action of Fraud (SIM Takeover attack) the agent then changed their min (third time!) and said to Ignore?
This is a complete mess? WHY would smarty be asking me (after yearS) about bringing/changing my number?
