Forum Discussion
Auto Renew experience
The way auto renewals work is payment should be accepted automatically.
However, if for any reason there's a payment failure (not enough funds for e.g). You will yes have a app saying service is paused but you won't be cut off until 12 hours after payment failure. This is a grace period so you've got time to make the payment.
Once the grace period is up, you won't be able to send or receive calls, texts or use any mobile data.
Thanks for your response Jack. It is interesting to hear you have the same experience.
I would be interested to hear other examples here, because it doesn’t feel seamless, in that service goes off until payment is taken by the systems? I’ve not been up late enough to test whether it still works or not.
I have parents who are aging and need to feel my service is not going to go off on my anniversary date, until the financial systems behind this process kick in!
I’d be interested to hear the official answer from SMARTY on how this works, as there isn’t anything in the Q&A that explains this?
I am that bemused aged parent. All I can see to do is to leave Smarty and get another SIM. It worked for month and months then stopped. We can't do anything but use the Smarty website.
