Forum Discussion
App Biometric log in
Every time I come out of the Smarty app the Biometric log in disables itself.
So basically when I try and get on the app the next time I have to re enter my email, password and receive a text code before I can get on the app
Just wondering if anyone else he as had this issue?
11 Replies
I’ve raised this with SMARTY, and they are going to email the relevant team to investigate this…3-5days
I’ve mentioned that a number of people are equally flagging this problem on the Community pages…
I’m equally frustrated by the latest update from SMARTY to their app, and have raised this matter on another thread for discussion.
My banking apps use biometrics, and I can use Face ID to open them, and I don’t have to then start from scratch and login again each time I use them?…so, why has SMARTY turned off this feature? Ticking use Face ID works for a few hours, then it reverts back to requiring the username/password + SMS CODE?…so, if this the case why have an option in the app to use biometrics?
Smarty have probably gone the security route they have rather than utilising face recognition partly due to some phones not having this function available, and it's cheaper, so not adding to the cost to us
Strandloper The thing is the app has a menu to enable the Biometrics…so those without it on their phone, then yes having to login in each time makes perfect sense for security…but when the app has a feature to turn on biometrics, but ignores this…it kind of defeats the object of having there at all!!
I’m currently raising this with SMARTY now, as I’m sick of having to re login each time I want to see my credit!
KevinFr_2188106 This has been frequently discussed recently.
Smarty is taking its responsibilities under GDPR seriously. Your account contains a fair amount of personal information - name, number, email, phone usage info, payment info etc. By using two factor verification, this prevents some random person who has happened upon your password logging into your account and stealing that important info.
Many accounts where you have that type of info are using two factor verification - banks, credit cards etc. Some devices with extra security such as Touch ID or Face ID will 'hold' your account open.
I can accept the reason.
However,what is the point of having the Biometric finger print option if all it does is open the email, password & enter code page. Surely there is no point to the Biometric option unless it gives you immediate access to your account.
