Forum Discussion
APN change doesn't let me leave blank APN Type
Okay Eldeano64, latest Android is v14.
I'd speculate that creating and maintaining network carrier settings for many different mobile handsets isn't something all UK mobile network operators choose to do, with some only supporting handsets they sell with a pay monthly contract.
Where did you purchase your Vivo X80 - perhaps the retailer can help?
Hi Chalkychap,
I purchased the phone through Amazon as it was the only retailer in the UK selling it. It wasn't cheap either, it cost £1150 SIM free but I bought it for it's superb camera array which at the time, 20 months ago was state of the art. Amazon will be as useless as a chocolate fireguard with an issue such as this but I have had a good response from Vivo customer support when I had a previous issue with the camera and it's compatibility with a DJI product. I'm not sure if the issue would be with them or Smarty though. I've checked and I'm running version 14 of Android and Vivo's operating system is called Funtouch 14. I may try contacting Web chat to try and sort it with them if I can get a person rather than a bot to answer. It could be that because Vivo is relatively unknown in the UK that 3/SMARTY don't recognise the phone. My wife has an iPhone with a SIM only contract with 3 and she has not had to put in any different settings to be able to use data roaming, she just has to switch data roaming on in settings and pre-arrange a roaming bolt on.
Thank you again for your quick response. I will try and explain the issue to the Web chat Team and if as expected, they can't help I will just have to cancel the contract and go back to Vodafone. Strangely enough I left Vodafone who I had both my broadband and SIM only contract with because the data they were offering me was laughable...yet now I've left they've offered me a 100Gb SIM only deal for £10 a month which then combined with the Together discount would make it the equivalent of £7 per month...if they'd offered me it before I cancelled I'd have never moved it. I can't see beyond cancelling this deal but if I get anywhere with Smarty I'll let you know, thank you🙂👍
Okay Eldeano64, fyi I've got an iPhone with a SMARTY SIM card, and I'm able to edit the APN value in the iOS settings.
Perhaps because Apple have ~50% share of the UK Smartphone market, the UK mobile networks might be likely to provide network carrier settings allowing APN changes, when using an iPhone.
However, with iD Mobile (who also use the Three UK mobile network), you cannot make APN changes on an iPhone - iD don't allow this option in their network carrier settings, for iPhone devices.
I'm not sure SMARTY customer support will be able to solve this issue - switching back to Vodafone / Voxi / Talkmobile might be the answer. Talkmobile at least have inclusive EU roaming with their SIM only plans, for 42 destinations.
