After a Smarty imposed pause of two days service restored!

Following a Smarty imposed pause on all their services I purchase in and thanks to the eventual intervention of Susan from their Accessibility Team, my Smarty phone service has been reactivated.

To allow a computer to pause someones services is bad enough but to allow it to affect a disabled person dependent on the phone is unforgiveable.

My brother, an authorised Apple repairer,  has now installed an eSim on my mobile froma. different provider so if Smarty ever decide to freeze their service I pay for again, I have a standby system in place on the same phone. Never again will I allow this chaos over two days.

It really is a case of not having all one's eggs in the same basket.

Nevertheless, thank you Susan from Smarty and this issue has been taken right to CEO level. Thank fully, my brother has numerous conacts in the techical world and his intervention has resulted in service being restored via Susan.