Forum Discussion

GingerTeN's avatar
GingerTeN
SMARTY Pioneer
06-03-2024

Activating a new sim card

I ported my old number over to another network and now can't get my new (SMARTY) to activate 

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    07-03-2024

    GingerTeN  Are you using a fresh email address? I'm not aware that you can activate a news with the old email address

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    07-03-2024

    The forum members here can't look at your SMARTY account, GingerTeN. 

    SIM card activation issues are something you'll need SMARTY to investigate. 
    Contact support online at https://smarty.co.uk/contact - advisers work 8am - 8pm daily.