Forum Discussion
Account closed
My daughter’s smarty account has just closed for no reason. How does she get it back?
NeilBen_1522477 The most important thing to consider is whether or not her phone is still working.
If the phone works, it may be a system glitch but in any case, you should follow advice from AndyPandy
Ah yes - it's 8pm-ish on a Sunday and I'm tired, that should've been my first thought. If the phone is working it is likely just a glitch with the system. I have checked my account (website and app), mine doesn't say account closed but glitches don't always affect everyone.
If the phone service is not working though, please do contact customer service as advised OP 🙂
