Forum Discussion

MarcoLam86's avatar
MarcoLam86
SMARTY Pioneer
24-05-2025

According to payment for special offer upgrade to 50GB

I received email regarding special offer upgrade to 50GB with zero extra to pay. Then, I tried to change my plan and Confirm the plan change and hit Pay. However. I found out that I will be charged £7.8 for change plan. 

5 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-05-2025

    MarcoLam86 If you are an existing customer, you need to arrange this via web chat with Smarty Support. The issue has been covered in a lot of previous threads.

    • MarcoLam86's avatar
      MarcoLam86
      SMARTY Pioneer
      24-05-2025

      Thank you for your help🤗

      • MSF's avatar
        MSF
        SMARTY Guru
        24-05-2025

        MarcoLam86  You're welcome!