Forum Discussion
accidentally paid twice for data add on
Hi. I seem to have bought a 3 day data pass twice. I've been billed twice, and now have two data passes running concurrently, one of which started 1 minute after the first. Is there a way to obtain a refund for one of these passes? any help gratefully recieved.
10 Replies
How do I web chat? Can't see a link for that.
stephen_2024386 smarty.co.uk/contact
Thanks MSF, should have done this yesterday. Can't be bothered now, and I'll just take the £5 hit, but will be more careful in future. It was my mistake, as I thought the initial payment hadn't gone through, and paid a second time. Should have been more patient. Still surprised that Smarty allow two identical add ons to run concurrently. hey ho.
5of9 I don't agree - it is worth a few minutes to make your case and try to get the money back.
When you get it, you can give it to a charity 😇 !
I can well see that programming the system to take account of something that probably happens rarely would cost them quite a bit and may lead to more system complications.
