Forum Discussion
18+ Content - enabled but cannot access
yen Well, I guess if you cannot get the matter sorted to your satisfaction then you have no option but to leave.
Seems unusual that nobody can help, but the most senior levels of management (i.e. the bean counter accountants) will take a view and only change things if profits start heading south.
The matter was the updating process every month. It displayed; you didn't have any plan...no iteration to explain that. That wasn't a major matter but it was infuriating when I was not close to WiFi..and in the middle of nowhere effectively..
I forever wonder about computer updates, did have a Windows laptop then got rid for a Chromebook, tho the android fone I have Poco x5 pro 5g, is forever updating the apps via Play.. sometimes I wonder if IT geeks just love to tweek the algorithms/parameters for the hèll of it.. 🤔
yen I guess the main thing is that you do have service.
It seems to me that IT systems are becoming ever more complicated and this seems to lead to glitches. It's hard to see if this can be avoided - I'm not an IT expert.
Computer operating systems are forever being updated for security and this has set off problems in my personal experience (I used a home accounts programme for many years and suddenly an operating system upgrade caused all entry reconciliation dates to show as 01 Jan 4001!)
Even the bank advertised by Ant & Dec had a major glitch a few days ago with some transactions not showing...and yes, I also wasted a load of time in contact with them - very frustrating.
All in the name of progress........
It hasn't been rectified, as recently I had the same matter, IF you change your card at the same time it's screws things up massively...
yen Not sure if I understand correctly.
Each month plan updated. Either app or web account page stated "you do not have a plan". Phone carried on working regardless and money was paid from your card/Paypal etc.
This sounds like a system glitch and you say it was not a major matter. Have they sorted it now? I seem to remember seeing something similar a while ago but ignored it as I still had the appropriate service.
