Forum Discussion
12gb roaming allowance
I've a query if anyone could clear it up ?
If I was let's say in Spain and I used 12gb of data could I then just buy a data add on to use like the 10gb for £9 ? As it says can be used in EU? 😵💫
That's correct Betty_Swollox - if you use up your 12GB/month roaming data while in Spain, just purchase a data add-on.
The following add-ons should be available from your SMARTY account's dashboard:
1GB for £1
2GB for £2
4GB for £4
5GB for £5
10GB for £9
15GB for £14
5 Replies
Hey Betty_Swollox
If you think you will need more than 12GB of data when you roam you can buy one of our EU Data Pass add-ons, This would give you access to the rest of your plan's data
Yes but only for 1 or 3 days ?? Easier just to buy a standard data add on don't you think as it doesn't expire ?
That's correct Betty_Swollox - if you use up your 12GB/month roaming data while in Spain, just purchase a data add-on.
The following add-ons should be available from your SMARTY account's dashboard:
1GB for £1
2GB for £2
4GB for £4
5GB for £5
10GB for £9
15GB for £14Thanks very much 👍😊
I found this in Smarty T&C's:
(d) If you’re travelling in the EU:
(i) you will be subject to our data fair use limit of 12GB each month.
(ii) you will receive a notification when you reach 80% of your 12GB limit and once it’s reached. If you need more
EU data you can purchase an appropriate Add-on. Details of the different types of Add-ons are available
from time to time are set out in the Price Guide or on your dashboard.
(iii) you are able to use our services for a maximum of 60 continuous days, after which we will Suspend your
services in line with clause 8.1 i) below.
I would interpret that exactly as you have done.
If you're still not 100% certain, why not have a web chat with the Support Team to confirm it...and then let us know!!
