Forum Discussion
Network shows good in area but can not connect by device.
It has been more than a year with smarty It seems the network has been inturrepted between ISP to my end. When I connect device like laptop my device says no Internet connection while I checked Internet in my area which shows " yes - excellent service" indoor and out door but before that the light of internet signal starts red light blink of Internet signals as soon as i connects on the router and keeps showing red light for minutes then show green light even then I try to connect Internet says no Internet connection. It looks my connection has been cyber attack. If I do not solve the issue I have to escalate this to cyber crime agency and ofcom because I do not find any contact number to register my issue to solve it or any forum in smarty app or Smarty app, in wireless Internet it is the responsibility of the ISP to provide an uninterrupted Internet service to the customer end.
1 Reply
SamranS_2962270 If yoyu think that you are somehow the victim of a cyber attack, not sureSmarty can sort it for you.
There is no contact number - you can either web chat with Smarty Support and if you do not get a resolution, you can try raising a Complaint. (You would need to do that before Ofcom would even contemplate looking at your problem).
There is never any guarantee of a totally uninterrupted service from a mobile provider - it says so in the T&C's
The best start is a web chat.
