Text message problem
After transfered to Smarty, I could call, surface internet, but could not receive text message. Smarty CS staff (Aakash) helps me to solve it in following steps: Option 1: Install Google Messages Go to the Google Play Store. Search for Google Messages and install it. Open the app and set it as your default SMS app. Tap your profile icon > Messages settings > Chat features. Turn Chat features off if they are enabled. Option 2: Use Samsung Messages but Disable RCS via Google Account (if previously enabled) If you had RCS enabled on another phone or app, you can deregister it here: Enter your phone number and verify via SMS. I used option1 and solve the problem. He is really helpful and know the technical matter. Thanks
Delay in receiving SMS messages
Hi, I've been with SMARTY since Jan 24 when I ported my number over from Vodafone. Over the last few weeks I've been having a recurring problem that every SMS I receive takes ages to come through...anything from 30 mins to over 2 hours+. I've spoken to the online support team who went through various things (reset, etc) but it has made no difference. In the 15+ years I was with Vodofone I never had this problem (not even on News Years Eve). This is suggesting to me that the issue is with SMARTY and linked to network traffic, etc. Has anyone else had this issue, and if so, how did it get resolved. I've tried a different SIM card from another network in my phone, and the SMS function works perfectly, so I'm fairly confident its not the phone. Any help would be appreciated.No Service
I have been a Smarty Customer since February 2026. Since that time I have had two days access to calls and text. Up until yesterday I had no issue with mobile data. Mother's Day data stopped completely and I was automatically logged out of the Smarty App. I do not have WiFi at home so rely on my phone to keep in contact with people. It is unsatisfactory for me to pay for a unlimited plan but not get that service. I do not know how you will contact me as I am no longer connected to the internet. 😢
Anyone else not registering on network in Falmouth?
For the past two days my phone is not registering my sim card onto the network in Falmouth? Service status just keeps saying there is a signifigant issue in the area and will be fixed as soon as possible! Not exactly the reliable service I was expecting and the info is vague. If anyone has any idea what the issue is and a ETA on a fix I would be most grateful. Oddly I get full bar signal.....so it is not a signal issue.....and looking at the data returned from the handshake it seems my Smarty Sim is failing authorisation? Thankfully I have access to wifi calling at home, however I would like to know what the issue is and when it will be resolved by.Formal complaint regarding SMARTY sent to them and others
Dear Sir/Madam, Re: Formal Complaint Regarding Unjustified Account Suspension and Distress Caused I am writing to raise a formal complaint about the way my SMARTY mobile service was suspended on 1st December 2025 without any warning or valid justification. I have been a loyal SMARTY customer for several years, and the events of today have caused significant disruption, stress, and damage to my confidence in your company. Earlier today, SMARTY collected £8 from my account via Direct Debit as normal. Only a few hours later, my service was abruptly paused. I received no notification prior to this action, and as a result, all incoming and outgoing calls and texts were suddenly blocked. When I eventually managed to contact SMARTY support, I was informed that my usage pattern suggested I was running a business. This accusation is entirely unfounded. I am an elderly and disabled individual who relies heavily on my phone to support my daily life. I also care for my even older mother, who lives six miles away, and whom I phone twice daily. In addition, I volunteer as a telephone befriender for a society that supports elderly and disabled people. My regular calls and messages are solely related to personal care, family support, and voluntary work. I was then told that my level of text messaging indicated “spamming.” Again, this is wholly incorrect. At no point have I used my device for any form of commercial, automated, or inappropriate messaging. The sudden loss of service caused significant chaos and distress. I was unable to contact my mother, relatives, or the vulnerable individuals I support. This not only disrupted my day but also put others at unnecessary risk. I consider SMARTY’s actions to be irresponsible and unacceptable. The lack of warning, the baseless accusations, and the impact on my ability to carry out daily responsibilities have left me extremely disillusioned with your service. I have already contacted Trading Standards and the press because I believe this situation highlights a concerning failure in your customer practices and safeguarding responsibilities. I request the following: A full explanation for the suspension of my account. Immediate reinstatement of my service. Confirmation that my account will not be wrongfully flagged in the future. An apology for the disruption and distress caused. Consideration of compensation for the service loss and the impact on my day. I expect a timely response in accordance with your complaints policy.
iPhone: calls and texts fail even with 4G data since Three-Vodafone merger — anyone else?
Hi everyone, I’m wondering if anyone else has seen this. My iPhone 16 Pro often won’t make or receive calls or texts — even though data works perfectly (WhatsApp, Maps, browsing, etc.). The signal icon shows 4G and there’s no sign of a problem until I try to make a call or send a text, someone tells me they couldn’t get through, or a text arrives hours late. When it happens, I can usually fix it by turning off Wi-Fi and toggling airplane mode once or twice. This has been happening only since the Three–Vodafone merger started rolling out. Do I need a new SIM, or is there a network-handover quirk affecting iPhones? Would love to know if any other SMARTY users — especially those who’ve been through similar handovers — have seen this and found a lasting fix. Thanks in advance!Sent text not showing as me to my contacts.
Hey guys. Just joined Smarty from giffgaff, used a pac code to keep my original number. Transfer went through today. When I call or Watsapp my contracts it's showing as me. When I text, to my contacts it's showing as unknown and the number is the original sim number and not mine that I've imported. Chatted online with an agent and he tried all sorts but wouldn't solve the problem. He ending up saying I needed to order a new sim card! 😳 🤦♂️ Phone is an android OPPO Find X5 Lite.
UK SIM not working in Australia
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data). The SIM is recognised by my phone and multiple local phone signals are identified but for some reason I can't connect to any of them. The APN is now set to mob.asm.net but the change was made post-arrival in Australia - could this be the source of the problem? I've tried toggling all of the various settings on and off but without success. My local Aussie SIM works fine in my Poco F3 but it stops working when my Smarty UK SIM is added to slot 2 - my Smarty SIM is therefore currently residing in my old Motorola g(8). I was last in Australia in April 2024 and my Smarty SIM was connecting without any issues at that time. In the meantime, the 3G network has been turned off in Australia. I mention this in case it is significant but as the settings on my 2x phones allow me to select 5G (Poco F3) and 4G/LTE (Motorola g(8)), I assume this is not the root cause of the problem. I don't know if it's relevant but I should also note that I was unable to connect to either WiFi or mobile data while on the train to the UK airport. Ideally, a solution to this problem can be found but, if not, what are my options? 1. Smarty could send a replacement SIM to my UK address for a relative to post to Australia (it probably wouldn't arrive until after Christmas) 2. Is it possible sms messages to be forwarded to another number (similar to call forwarding for voice calls)? 3. I could do nothing (not a great option as I'm staying in Australia until after Easter 2025) 4. Are there any other options? All suggestions welcome. TIA