Additional 2nd SIMs; Simple Web FIX
Hi SMARTY Team, So I thought to use my spare sim your team gave me when I signed up to start my original plan, thing is to add this sim to my current SMARTY account isn’t a simple or well smart (pardon the pun) process as it seems to activate another physical SIM currently a customer must; - go to the link provided and add a plan via a separate account (like a new customer) except I’m an existing customer so when I see there’s a big pink button that says sign in to activate.. cause it won’t allow me to use an existing email address on the activation page, I’m thinking “Great! I click this and I add my second SIM number when I log in.. ONLY that currently isn’t an option. Yes you do have a pop up on the webpage when logged in to ask to transfer or keep the number and you do have an option for a group plan that then asks to manage a device but only asks to order a sim, not add a physical sim a customer already has. MY SIMPLE & SMARTY FIX edit the pop up; by adding one question.. after the system can tell there’s another unused SIM when the customer is logged in; see you have activated a SIM ending in the numbers #### is this a transfer of your number or an addition to add to your account plans? A) as current (transfer number) B) keep number but ADD the option to add that number to a Group Plan via the Group Plan page (while customer is logged in) as a switch under the ordering of another sim. Here’s the reasoning WHY! NO MORE TEMP SMARTY ACCOUNTS that are secondary to the original account; All customers have ONE account via one email. NO CONFUSION for the customer; the button that says “sign in to activate” now makes sense for those wishing to use a second SIM. NO EXTRA WASTE; SMARTY does not need to send out another SIM to an existing customer who already has a SIM they (like myself) wish to use. SAVES TIME; no need to send an invite or wait on the SIM that would be connected to the group plan. SIMPLE . EFFICIENT . SMART!
referral
Hi, I made a request to transfer my current number from EE yesterday. My wife introduced me back to smarty and had a sim arranged for me to use so she can receive the reward. However, when I. scanned the QR code inside the envelope it took me to my previous smarty account, will she still get the benefits of my rejoining from her having the new sim transferred to me? Also, I have submitted the details: current number and PAC code to you but I haven’t yet placed the smarty sim into the phone. Should I be required to activate the sim before the transfer?