Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
Top title of help section on the app is bugged
The SMARTY app has a help section accessed by clicking 'Help' at the bottom menu of the screen. However, the title at the top after clicking a category shows no name, or shows the name of the previous category you entered. To reproduce this, go to the help section and click a category, e.g. 'About SMARTY'. At first, the title at the top is empty, only showing the category's description. Go back to the category view and click another category, e.g. 'Getting started with SMARTY'. The title will show the previous category name, 'About SMARTY ', instead of what you just clicked. The description, however does show correctly for the category you are in.
Bug In Android Smarty App
When I use the SMARTY app and navigate to the calls section, the app asks for access to my contacts in order to "Display Contact Names" instead of numbers ,however, no contacts are displayed. Instead, the app substitutes the leading zero of the number with my country code, 44.