Not receiving 2FA texts after porting
Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. After trying all the guides I could find on the website nothing worked so I contacted support via the live chat. They were extremely unhelpful, asked me the same questions over 3 times now and then leave me waiting. I need to fix this urgently since this is my number that I use for 2FA in all websites and most importantly Universal Credit that I must have access to at all times or could get into very serious trouble! I am using Android and would be very thankful for any help on this. Thank you!Solved6.4KViews0likes8CommentsMMS service and user safety.
I think I would like to request smarty addressing the issue where sending images via MMS is concerned is too small. 300Kbs is not enough when other networks allow 3meg upto 10meg per file. I use the emergency service on my phone for safety and it automatically takes pictures from the front and back camera and 5 seconds of voice as well as GPS location to 3 people in my contacts. When I activate this service nothing gets sent as the file sizes are over 300Kbs, I have even told the phone to compress and make the images smaller but still won't work. Some people will say to use WhatsApp etc, but not all contacts use WhatsApp. And when it comes to MMS this service is a reliable standard service throughout the world and we don't need to worry about who is using what app to receive files etc So, this is important, specially for the elderly and vulnerable people in society who use this service that comes with Samsung phones. Can we see to it that smarty increases their file sizes please to allow this service to work efficiently and effectively. Many thanks.2.2KViews0likes2CommentsSupport for email to SMS
Hi team, I've been with a few mobile providers over the years and a few of them have had the facility that allows me to email and it get converted to SMS for example my phone 012345678@provider.co.uk Does Smarty offer this or can if be requested and enabled? Cheers again!1.1KViews0likes0Comments