EU Roaming on an iPhone
Hi Everyone trying to roam with an Apple iPhone I am in Italy on my first overseas trip with Smarty and what a disaster ! I carried out all the instructions from Smarty on how to roam, changed settings, reset my phone, removed the SIM and still could only get intermittent 3G at best in both Bologna and Florence, both big cities with great coverage on all the networks. After a lot of exchanges of emails when I had WiFi my complaint was escalated, and I was then told that this is a KNOWN ISSUE for Apple users on the Smarty network. When roaming you are not able to connect to 4G so at best you will only ever get 3G, and potentially 5G if you can connect to another network manually but this as I have found is intermittent at best. According to SMARTY there will be no fix until end September. Other people in my party are with other providers and had full connectivity (with iPhones) on various networks from stepping off the plane. If you need data when roaming think about another network until this is fixed. From what I can see it is a Smarty only issue which they are conveniently not telling customers about until the complaint is escalated. Smarty seems to be trying to push the blame to Apple saying they are waiting for them to sort out a fix with an over the air update at the end of this month, but Apple phones are hardly new, so come on Smarty sort this out with your partner networks and don’t ruin your reputation.
Setting up roaming - can't change APN
Hi, I have a fair phone 4, I have tried to follow the instructions to set it up for use abroad but my APN is called 'smarty' not '3' as in the android set up guide, and I cannot edit anything in the APN. I have tried creating a new one called 3 with he correct settings as per the help guide but the phone will not allow me to select this APN - it just defaults to the one called 'smarty' Can anyone advise or help? Thanks
Will non-EU roaming ever have a cheaper option?
After bouncing around a few operators, now on Smarty and extremely happy so far. Runs like a rocket in UK, good reception (so far), price is great, setup/number-porting smooth, 12Gig roaming in EU is more than I'll ever need - only thing spoiling my complete happiness, is the cost of non-EU roaming. I think anywhere I'm likely to travel is on Three's list of "Go Roam" non-EU countries (e.g. US) - but only option on Smarty is to pay 10p a Meg. Now that's not absolutely horrific, but you're not going to be using your phone with joyous abandon. Any chance of there ever being another option - Daily charge? More premium monthly option? I understand you might not want to cannibalize from Three with the only differentiator I can see, but I'm not paying per Meg. I'll just buy a local PAYG or an e-Sim from travelsim - which is a bit of hassle. You're so close to making Smarty perfect.. So so close..
Buying data add on before data plan runs out without losing service (while roaming)
With a new Smarty account, I purchased a 2 GB data only SIM for £5. Worked fine in the UK then I travelled to France, where it continued to work great. When the 2 GB was down just below 1 GB, I purchased a 1GB add-on for £1. I did this while in France. There was a bit of delay before the add-on showed up (maybe an hour) but the service continued fine. The next day my original 2GB data ran out and showed zero in the dashboard. The add-on showed 1 GB as expected. However, the service stopped. The only site I could get to was smarty.co.uk. A few more hours went by and the service started working again on its own. I tried explaining this to the Smarty help chat (with a person). They said it should seamlessly change from the data plan to the add-on without any interruption. As I will need to do this again next time I travel, I was wondering if anyone has seen this problem or has any thoughts on this? Any help appreciated. Thanks John
Calling all Unlimited Plan customers…
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.) Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around? Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe? What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?) Of course, if everything is OK and you’re happy, post that too. Contentment is fine. Thanks
4G Internet and Roaming?
Does anyone else use the Smarty 4G SIM with unlimited everything for their main internet connection? I found as a single person the unlimited SIM perfect for my internet connection not only in price but in speed as well. I have had some insane speeds with my SIM and most of the time it compares very well with the low end fibre speeds often hitting speeds of up to 150MBs+ ADSL or landline internet doesn't even come close to what I get. In addition, I enjoy going away in my motorhome, sometimes for weeks at a time and the ease of simply grabbing the 4G modem to use in the camper makes life very easy even when travelling abroad.UK SIM not working in Australia
Since arriving in Australia, I've been unable to use my Smarty UK SIM (just required for 2-step banking authentication etc as I have a local SIM for calls, texts and data). The SIM is recognised by my phone and multiple local phone signals are identified but for some reason I can't connect to any of them. The APN is now set to mob.asm.net but the change was made post-arrival in Australia - could this be the source of the problem? I've tried toggling all of the various settings on and off but without success. My local Aussie SIM works fine in my Poco F3 but it stops working when my Smarty UK SIM is added to slot 2 - my Smarty SIM is therefore currently residing in my old Motorola g(8). I was last in Australia in April 2024 and my Smarty SIM was connecting without any issues at that time. In the meantime, the 3G network has been turned off in Australia. I mention this in case it is significant but as the settings on my 2x phones allow me to select 5G (Poco F3) and 4G/LTE (Motorola g(8)), I assume this is not the root cause of the problem. I don't know if it's relevant but I should also note that I was unable to connect to either WiFi or mobile data while on the train to the UK airport. Ideally, a solution to this problem can be found but, if not, what are my options? 1. Smarty could send a replacement SIM to my UK address for a relative to post to Australia (it probably wouldn't arrive until after Christmas) 2. Is it possible sms messages to be forwarded to another number (similar to call forwarding for voice calls)? 3. I could do nothing (not a great option as I'm staying in Australia until after Easter 2025) 4. Are there any other options? All suggestions welcome. TIA
