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Mattc540's avatar
Mattc540
SMARTY Maverick
01-04-2023

Setting up roaming - can't change APN

Hi, 

I have a fair phone 4, I have tried to follow the instructions to set it up for use abroad but my APN is called 'smarty' not '3' as in the android set up guide, and I cannot edit anything in the APN.

I have tried creating a new one called 3 with he correct settings as per the help guide but the phone will not allow me to select this APN - it just defaults to the one called 'smarty' 

Can anyone advise or help? 

Thanks 

Roaming

11 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    01-04-2023

    Hey Mattc540 

    Can you tell me the make and model of your device?

    • Mattc540's avatar
      Mattc540
      SMARTY Maverick
      01-04-2023

      Hello it's a fairphone version 4 

  • MSF's avatar
    MSF
    SMARTY Guru
    01-04-2023

    Is it an Android phone? Are all the other settings correct? Worth a web chat with Support Team otherwise.

    • Mattc540's avatar
      Mattc540
      SMARTY Maverick
      01-04-2023

      Hi, it is an android phone, the only setting that looks different to the set up guide is the APN type - it reads 'default,supl,mms,xcap' 

      According to the smarty set up guide it should say 'internet + mms' 

      Thanks 

  • Mattc540's avatar
    Mattc540
    SMARTY Maverick
    03-04-2023

    Seems like no one has any ideas then...

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      03-04-2023

      Okay Mattc540, on your device the APN is shown as "mob.asm.net"?

      • Mattc540's avatar
        Mattc540
        SMARTY Maverick
        04-04-2023

        Hi there, yes it is