Account and billing
Here's the lowdown on all the important stuff. How to reset a forgotten password What to do when you have forgotten your password. How do I change my password? What to do to update/reset the password on your account. Changing your email address Learn how to edit this information. Changing your postal address Learn how to update your address if you move. Validating changes to your account Learn how to verify any edits and why this is needed. Your login details All about logging into your SMARTY account. Your SMARTY account details Find out how to see or edit your account information. Delivery reports and SMARTY How SMS delivery reports work with your SMARTY SIM. Closing the account of someone who has died Here are your options for taking care of a deceased loved one's account. Thinking of leaving? Get some help before you decide. How do I leave SMARTY? Here’s how to close your SMARTY account and go to another network. How do I delete my account? Here’s how to delete your SMARTY account whether you have or haven’t completed a payment on it yet. Setting your plan up to automatically renew Learn why it's better to set your account up to auto renew. What happens if your account isn't set up to auto-renew? What happens if your account isn't set up to auto-renew? What happens if I don't renew my plan? What happens if I don't renew my plan? How billing works with SMARTY There are a few payment options to choose from. Billing cycles Find out when your monthly billing cycle starts and ends. Topping up your account balance in store via PayPoint Learn how to top up your account in a retail store that supports PayPoint transactions. About your account balance and money off What money off is, and how it helps you save cash. How do I pause my plan? Here's how to stop your plan temporarily. Dealing with failed payments If your payment fails, the SMARTY team can help. VAT receipts and invoices VAT receipts and invoices The SMARTY Active Card Check Find out what a card check is and why it needs to be done. Business plans with SMARTY A word on business plans and having multiple SMARTY accounts. 14 Day Money Back Guarantee Process your own cancellation.SIM and device help
Here's all you need to know about our SIM cards. I have not received my SIM card What to do, when you have not received your SIM card. Changed your device and need a different SIM? Learn how to continue using SMARTY with no interruptions. What to do if your SIM card gets lost or stolen Order a new replacement SIM and we’ll block your lost SIM straight away. What is the default SIM PIN? Find out the default PIN for your SMARTY SIM. My SIM is not working Follow this checklist to diagnose and troubleshoot the issue you’re experiencing. Problems with sending text messages Problems with sending text messages. How to get a PAC code Looking to transfer your number across to SMARTY? Getting and using a PUK code Forgotten your SIM PIN? No worries, it’s easily done. Device Support Device Support. Nokia APN settings How to set up internet on a Nokia device. Using SMARTY on your BlackBerry Using SMARTY on your BlackBerry. Windows APN settings How to set up the internet on a Windows device. Setting up the Internet on a Sony Xperia Setting up the Internet on a Sony Xperia. Checking that your device is 3G or 4G Find out whether your phone is 3G or 4G compatible. Importing contacts to a new phone Find out how to transfer your data to a new device. Problems with your phone If you've got issues with your phone, here's what to do. Technical issues with SMARTY Here's what to do if you experience any technical problems.Accessibility services
Find out how we can make your life easier. Accessibility with SMARTY We're all about giving you the best experience. Using the SMARTY website We want everyone to enjoy using the SMARTY site. General accessibility help Discover the apps and information that are available to you.
