SIM and device help

Here's all you need to know about our SIM cards.

 

I have not received my SIM card	What to do, when you have not received your SIM card.
Changed your device and need a different SIM?	Learn how to continue using SMARTY with no interruptions.
What to do if your SIM card gets lost or stolen	Order a new replacement SIM and we’ll block your lost SIM straight away.
What is the default SIM PIN?	Find out the default PIN for your SMARTY SIM.
My SIM is not working	Follow this checklist to diagnose and troubleshoot the issue you’re experiencing.
Problems with sending text messages	Problems with sending text messages.
How to get a PAC code	Looking to transfer your number across to SMARTY?
Getting and using a PUK code	Forgotten your SIM PIN? No worries, it’s easily done.
Device Support	Device Support.
Nokia APN settings	How to set up internet on a Nokia device.
Using SMARTY on your BlackBerry	Using SMARTY on your BlackBerry.
Windows APN settings	How to set up the internet on a Windows device.
Setting up the Internet on a Sony Xperia	Setting up the Internet on a Sony Xperia.
Checking that your device is 3G or 4G	Find out whether your phone is 3G or 4G compatible.
Importing contacts to a new phone	Find out how to transfer your data to a new device.
Problems with your phone	If you've got issues with your phone, here's what to do.
Technical issues with SMARTY	Here's what to do if you experience any technical problems.