We are refreshing our tariffs to offer more choice, more data, and more value for money.
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current plan if you’re happy with it. But if there’s a new tariff that takes your fancy, just select it on your dashboard and it will update on your next renewal 😁 Go to your dashboard here. Are you going to change to one of the new plans? What do you think of them? Comment below.19KViews18likes19CommentsMissing 12gb extra
I was invited by name on my dashboard to switch to the £8 bundle with double the usual data 24gb instead of 12 gb, to my shock this morning it has been added on renewal today but only 12gb, has anyone else been conned by this. The promotion is supposed to run till February 2023.16KViews2likes26CommentsHow do I upgrade to 60GB for £10 plan? (From 30GB for £10 plan)
I'm currently on 30GB for £10 plan (it resets in 10 days). When I login the dashboard displays an offer to upgrade to 60GB for £10. When I click on the "Upgrade now" button it takes me to a page that tells me the plan I'm currently on and offers other plans - but not the 60GB for £10 plan! I'm confused! When my plan resets in 10 days will it be to the 60GB plan? If not, how do I upgrade to that plan? Thanks, fuzzySolved10KViews5likes9CommentsCan’t dial some numbers
I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does anyone else have this issue or a solution?9.2KViews0likes14CommentsNew user - can't connect to Wifi during transfer period
I'm a new customer, I transferred from EE and activated my SIM 2 days ago. I'm currently in the transfer period of bringing over my new number due to complete tomorrow 15/04/24. It was working fine last night but as of today my phone is unusable - I can't download any data or use any apps. My iPhone does not connect to Wifi as of this morning. I could understand an issue with data connection during the transfer, it's mentioned that this can take place, but it's completely illogical that the Wifi isn't connecting. It appears to be connected, I have reset it, I have checked for network errors on Zen (it's working on my laptop). I have reset my network settings, and updated the APN. Smarty customer services were not helpful - they kept answering in regards to service outages for mobile data due to engineering works and 'too many people trying to connect to the mast at once'. That's not the issue for me at home, obviously, and I can think of no other reason that my iPhone is behaving so strangely apart from the transfer. Has anyone else had this issue during transfer, how long did it last, how did they resolve? I don't know if it will work itself out in a day or two or it's a permanent issue that I need to fix urgently. The response from customer services has made me worried I've made a terrible mistake in joining Smarty, particularly as I've seen lots of comments/complaints today on the forum about data connection and wifi connection being bad - I'm used to getting a decent 5G service and being able to stream music and download video on mobile with no issues. If anyone has any advice I would appreciate it - I need my phone to work because of all the app based authentication on my phone.Solved7.3KViews0likes12CommentsIs there a way to move your number away from Smarty, but keep your account with a new SIM?
I'd like to use my main number with another provider (by using a PAC code), but also keep my Smarty account with a new SIM/number. Support tell me this isn't possible, and that if ever I want another Smarty SIM, I'd have to use a different email address (which is not impossible, but inconvenient). They also said this was the industry standard thing to do, which makes me feel like they've just misunderstood. Has anyone done this, or know the real reason it's not possible? As a software engineer myself, it sounds like it's the sort of thing their database just isn't setup for that, and customer service people can only tell customers the workaround.Solved6.3KViews1like7CommentsChanging from regular plan to data-only?
I currently have a 3Gb money-back monthly plan which is only used in a data device, so I would like to switch to a data-only plan. On my dashboard the 'Change Plan' link only gives me the option of other Money Back plans or regular Voice Plans. Is it possible to switch an existing Sim from a traditional plan to the new data-only plan and if so how do I do this? Or should I just order a new sim for the data-only plan and then cancel my existing sim for the money-back plan?5KViews0likes6CommentsNo double-data - what's happened?
So today, the 26th, is the day with my Plan resets, which has happened cept the figure is not right, instead of 60gb, I use about 30-50 a month, it's now only showing 30gb available yet displaying double data? I also recent switched from 50gb a month to 60gb Anyone?Solved4.1KViews0likes5Comments