We are refreshing our tariffs to offer more choice, more data, and more value for money.
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current plan if you’re happy with it. But if there’s a new tariff that takes your fancy, just select it on your dashboard and it will update on your next renewal 😁 Go to your dashboard here. Are you going to change to one of the new plans? What do you think of them? Comment below.
Changing from Data-Only plan to Calls, Texts and Data plan
Hello SMARTY community! I have previously used a SMARTY SIM in a 4G router when my internet line was having issues, so my account plan (Not currently active) is for data-only plans when I try to renew. With recent price increases on my EE phone SIM, which has just recently switched from a 24 month contract to a monthly rolling, I am considering moving over to SMARTY as my main phone SIM. Is there a way to change my account over to a calls, texts and data plan, instead of data-only? I have tried using the live chat option within the app, however it keeps getting stuck at the beginning when it asks for my SMARTY phone number, it auto fills that and then I cannot progress the chat any further. Thank you in advance for any help. - Mark
Temp plan upgrade while tethering phone
Hi, I am moving home soon. It may take a couple of weeks to get Broadband installed, meanwhile I will have to use my Android phone as a Router. I currently have a 16GB plan and I realise I will use a lot more data when tethered, so I need to upgrade my Smarty plan for a month or so, trouble is I have absolutely no idea to what data level. Suggestions would be very welcome. I wonder if I can find out what my usual data usage is with Virgin Media? Thanks for any help, Regards, Jim
Unable to renew or change my plan
My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears: "Sorry we couldn't process your request, check that you have completed each field correctly and try again" Very frustrating as can not use phone except on WiFi. Any solution? Thanks in anticipation.
