Auto-Renewal Failure
Hi there My SMARTY plan has been on auto-renewal since I opened my account and has renewed every month accordingly, for well over a year. Today it failed to renew. I have tried twice to renew it manually this morning and each time I get an on-screen 'success' message, but never a confirmation email and the Dashboard continues to say my plan needs renewing. I bank with Barclays, there are funds available in the account and the payment card has not expired. My partner's account, which was originally set up a the same time & was also set to auto-renew today, has renewed just fine, but he banks elsewhere. It feels like there maybe a problem between SMARTY & Barclays this morning?
Does Apple Pay auto-renew?
Hello, I signed up to SMARTY today (longtime looker, first time jumper) and used Apple Pay to purchase my plan (30GB for £10 with extra 30GB for 12 months). When I look at my account online or in the app it says that I don't have a payment method set up, but looking on the SMARTY website, and these forums, it suggests that Apple Pay is a valid auto-renew payment method. Please can someone confirm whether or not it is, and if not does that mean I need to go into my account before my month is up and enter a credit/debit card in order to not lose service? Many thanks, Alec
My payment was missed this morning but need to pay it now…
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! 😂) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the network. HELP! I need my phone for work