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Confuzzled
SMARTY Maverick
Joined 11-08-2023
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Re: Swapping the numbers of two SIM cards (is this possible?)
MSFindeed. Outsourcing customer services to those whose mother tongue differs from that of the customer base will never be the optimal solution. It is, of course, the cheaper option, and allows firms' overpaid marketing execs to claim they have a fully staffed customer services department. Typical b*ll*cks. https://pendantry.wordpress.com/2023/08/01/your-call-is-so-important-to-us/14KViews1like0CommentsRe: Swapping the numbers of two SIM cards (is this possible?)
I think perhaps you may have misunderstood my OP, JJP2 . I know I can port the number from my other provider to Smarty (as detailed at https://help.smarty.co.uk/en/articles/7019273-keeping-your-number); what I'm trying to determine is whether it's possible to switch the number currently allocated to the Smarty SIM to the other provider, at the same time. That is to say, SWAP them, as per the topic title.14KViews0likes1CommentRe: Swapping the numbers of two SIM cards (is this possible?)
MSFI did try using Smarty's webchat, but the bot was (as usual) less than useless, and the support team member the bot passed me onto had a grasp of the English language that was about the same as the bot's. Complete waste of time. If there's space in the darkened room you refer to in your 'APOLOGIES!!!' message for another confused soul, I think I'll join you there.14KViews0likes2CommentsRe: Swapping the numbers of two SIM cards (is this possible?)
Yes, that is clear, and it makes sense. Thanks, MSF . The implication is that the number associated with the destination SIM for the incoming number is no longer available to port back to the original provider. It does, however, make me wonder whether it's simply a matter of timing. If the transfers for both are effected simultaneously, might it then be possible for them to 'cross in the post', as it were?14KViews0likes5CommentsRe: Swapping the numbers of two SIM cards (is this possible?)
JJP2 wrote: Your current Smarty SIM card has a number attached to it. This cannot be changed. Further complicating matters is that the number you wish to become your Smarty number is currently in use by another network. The only way to transfer numbers between networks is to port them from one network to another *on a fresh unused SIM card* Thanks, but that statement is contradicted by Smarty's own help: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number which clearly shows that the number can be imported from another provider, and it doesn't mention the need to get another SIM. I'm even more confuzzled than before!14KViews0likes15CommentsRe: Swapping the numbers of two SIM cards (is this possible?)
Thanks for your thoughts, MSF & JJP2. From what you say, as the most important thing I'm trying to achieve is to switch my main phone number to SMARTY, I think I have to sort that, and then think about getting another number with another provider (which can wait, it's not urgent). Perhaps I should clarify why I'm asking this: I want to avoid replacing an otherwise perfectly good SIM – to me, that seems like a waste of resources. Yes, yes: I know that SIMs are only teeny tiny things, and 'free' (if you exclude the externalities), but it all adds up. Call me a doomer nutcase, but I firmly believe that if we don't rapidly rethink how we do almost everything, it's going to get pretty bad before long here on Spaceship Earth.14KViews0likes17CommentsSwapping the numbers of two SIM cards (is this possible?)
Hi, Here's the deal: I have a phone with two SIM cards in it. One is my shiny new SMARTY SIM, the other is with a different provider. I want to swap the phone numbers associated with each SIM so that I can have my main phone number on my SMARTY account, and the number currently connected to my SMARTY account switched to the other provider. Is this possible? If it is, what hoops do I need to jump through? Thanks in advance for your input.14KViews0likes20Comments