Forum Discussion
Swapping the numbers of two SIM cards (is this possible?)
Confuzzled I think the main problem is that companies outsource 'customer services' to places where they speak English while not acknowledging that a grasp of vernacular and conversational English is also required to deal with the issues raised.
When people describe themselves as 'speaking English', this depends upon what context they apply it to. for instance, they may well be able to understand a document in the language, but may not be able to cope with regional accents, local vocabulary etc.
I note that some companies are bringing those services back to UK centres. I assume that they have found it beneficial and perhaps not as costly as they thought as problems can be dealt with quicker.
MSFindeed. Outsourcing customer services to those whose mother tongue differs from that of the customer base will never be the optimal solution. It is, of course, the cheaper option, and allows firms' overpaid marketing execs to claim they have a fully staffed customer services department. Typical b*ll*cks.
https://pendantry.wordpress.com/2023/08/01/your-call-is-so-important-to-us/
