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GaryHal_2062831
SMARTY Maverick
Joined 22-05-2023
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number transfer problem
Hi all. Well what can I say its been something of a nightmare, I switched to Smarty mobile last Friday 19/05/2023 and I read the assurances of transferring my number so I thought ok its only going to be 24 to 48hrs I can live with that. But its now been a week and my number is still not transferred. I have a phone now which is useless no calls no data no txts, my old sim no longer works, and the old account has now been closed. I have been very patient about this but its now getting really rather silly and unprofessional. I use my phone for work business and domestic so you can imagine the problems this is causing me. To make matters worse everyday I check the transfer progress and it keeps extending the estimated completion date by another day. The support has stopped responding this is truly shocking customer service. Not a great first impression!4.3KViews1like5CommentsRe: number transfer problem
Hi All. Just an update to this sorry saga, despite numerous assurances my number transfer failed!! After 3 weeks of excuses and waiting not to mention the stress and issues this caused I finally gave up on the apparently incompetent tech support. I have now transferred to ID mobile and it took them just 2 days to complete everything, amazing! I now have a fully working mobile and I couldn't be happier.4.1KViews0likes1Comment