Wrong number still showing in messages after port?

[Chalkychap]

What handset are you using there @Shahram_1840045? 

[MarcMea_1537669]

My wife has the same problem could you supply the instructions in how to turn this off.

[Chalkychap]

Okay @Shahram_1840045, I'd try turning OFF the "Chat features" option in the Messages app on your handset.

Turning OFF "Chat features" avoids using Google to send your text message, and uses the SMARTY network instead. It appears Google are still using the SMARTY number initially allocated to your SIM card, before you transferred your number over to SMARTY.

[MarcMea_1537669]

Please can you tell me how and where you modify the chat features doing this?

[MSF]

@MarcMea_1537669  On an iPhone, turn off iMessage and FaceTime and then log back into them again - this should force a number change.

It is also possible to check My Number - Settings>Phone>My Number and then manually change it to your imported number. (The phone basically 'remembers' the number allocated to the sim when it was inserted and you need to 'teach' it otherwise)

[cnw_1336216]

You don't need to turn off chat features completely but switching it off the back on normally solves the problem.

Android phones all differ slightly so the process might be slightly different depending on your phone

1. Go into the Messages app

2. Press the icon at the top right 

3. Select Message Settings

4. Select General

5. Select RCS Chats

6. Turn off the "Turn on RCS Chats" option then switch it back on. Wait a few moments and the number should update.

Another thing to check is the phone number linked to the SIM:

1. Go into the Messages app

2. Press the icon at the top right 

3. Select Message Settings

4. Choose your Smarty SIM (the name may be Smarty, Three, or something generic like SIM 1)

5. Near the bottom, correct the phone number if it is wrong.

[Shahram_1840045]

All sorted, thank you