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Why is my account paused ?
EdwardF_1998962 As you are posting on the Community Forum, we don't have access to your personal details and so cannot answer.
I suggest a web chat with Support Team who should be able to sort it out for you.
Why my data plan has been paused?
SumanKc_2081822 Please see my reply to this question when it was originally asked.
don't forget that we are not smarty - we are customers like you and cannot check out your account.
