Forum Discussion
Why does my sim card show no number it states unknown
ianstra1100 Is the sim in an iPad then? You confirm it is working?
Sorry, but I don't understand why the number needs to show on the iPad.
When you check your account dashboard, does it show there?
SIM is in the iPad but shows UNKNOWN against mobile data number
Internet access is fine so far
I have an app for phoning hence I need a Tel. No.
ianstra1100 When you log in to smarty.co.uk you should see 'Go to my Dashboard" in blue at top right hand corner - you can check your number there.
Did you purchase a standard smarty plan or data only? Just wondering if that could be a reason.
However, does the app call via a service that is provided? Should calls show as from your own number?
I've just realised that I need to check the number is present on the iPad because they are showing different aspects and whilst the phone is ok the iPad might not be. Will contact you later
Sorry that took so long just finding my way around the app. Yes the number does show.
I didn't order a data only card and looking at
details it allocated unlimited Tel and texts
Using a phone other than apple to monitor the system as I go. If I put the SIM on my phone should it work as other SIM and directly provide contact as a telephone or does it need to be activated there aswell
ianstra1100 The new sim and plan would be data only if that's what you ordered.
As you say, it is a standard sim with unlimited calls/texts in the smarty plan.
I can see no reason why you should not be able to put it into any phone that is compatible with Smarty 4G VoLTE protocol and get it to work normally.
I am wondering whether the mobile number does not show on the iPad because the device does not have capacity to make calls. An internet search suggested that this may be the reason. I cannot check it because my iPad is wifi only.
