Forum Discussion
Webchat
Really disappointed and frustrated today. Webchat did not respond for 15 mins, then more than 5 mins in between query and response. Gave up in the end!!! I am trying to activate a SIM card on a data...
It looks like you can't add a SIM you already have in your hand to a group as a device you own, as you have found you can only request a SIM to be sent to you if you want it managed under your own email address. If you have a second email address you can use then you can activate the SIM using that email address and then invite that email address to your group. The downside of this is that your first payment (during activation) won't get the 10% discount.
Steps at,
https://help.smarty.co.uk/en/articles/3406401-how-do-i-start-a-group
See Adding A Spare SMARTY SIM at the bottom of that article.
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