23-02-2023 07:32 PM
Hello
Can anyone tell me why my Smarty phone showed it was connected to VodafoneIT when I went to Italy? Smarty is not part of Vodafone. Thank you.
Solved! Go to Solution.
23-02-2023 08:41 PM - edited 23-02-2023 08:41 PM
24-02-2023 09:04 AM
When EU roaming, the phone will pick up the first available network that Smarty has an arrangement with. You sometimes find that it will move to a different network as you travel in a country.
As long as you are definitely within EU, then it will be fine.
If you are near a border with a non EU country, you would need to check what network you were connecting to to avoid non EU charges ( phone won’t work if you have no extra account credit anyway).
Additionally, you can manually choose a network in your Settings on the phone. The default is usually‘automatic’
23-02-2023 08:41 PM - edited 23-02-2023 08:41 PM
Because VodafoneIT is one of SMARTY's roaming partners in Italy.
24-02-2023 09:04 AM
When EU roaming, the phone will pick up the first available network that Smarty has an arrangement with. You sometimes find that it will move to a different network as you travel in a country.
As long as you are definitely within EU, then it will be fine.
If you are near a border with a non EU country, you would need to check what network you were connecting to to avoid non EU charges ( phone won’t work if you have no extra account credit anyway).
Additionally, you can manually choose a network in your Settings on the phone. The default is usually‘automatic’