Forum Discussion

Christin_719785's avatar
Christin_719785
SMARTY Rookie
23-02-2023
Solved

VodafoneIT

Hello

Can anyone tell me why my Smarty phone showed it was connected to VodafoneIT when I went to Italy? Smarty is not part of Vodafone. Thank you. 

  • Chalkychap's avatar
    23-02-2023

    Because VodafoneIT is one of SMARTY's roaming partners in Italy.

     

  • MSF's avatar
    24-02-2023

    When EU roaming, the phone will pick up the first available network that Smarty has an arrangement with. You sometimes find that it will move to a different network as you travel in a country.

    As long as you are definitely within EU, then it will be fine.

    If you are near a border with a non EU country, you would need to check what network you were connecting to to avoid non EU charges ( phone won’t work if you have no extra account credit anyway).

    Additionally, you can manually choose a network in your Settings on the phone. The default is usually‘automatic’

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    24-02-2023

    When EU roaming, the phone will pick up the first available network that Smarty has an arrangement with. You sometimes find that it will move to a different network as you travel in a country.

    As long as you are definitely within EU, then it will be fine.

    If you are near a border with a non EU country, you would need to check what network you were connecting to to avoid non EU charges ( phone won’t work if you have no extra account credit anyway).

    Additionally, you can manually choose a network in your Settings on the phone. The default is usually‘automatic’

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    23-02-2023

    Because VodafoneIT is one of SMARTY's roaming partners in Italy.