Forum Discussion
USA Roaming - Watch out for Smarty leaving you high and dry (or in danger!)
You have my apologies - I mistakenly thought I was talking to Smarty employee. I will talk directly to Smarty.
I was aware of the USA roaming costs (which we both agree are extortionate). I switched off mobile data for pretty much every app and used Wifi when available. The issue I have is that you did not make we aware (burying an important detail like that in T&Cs page whatever, is not making customers aware). I just needed to be able to top-up - the limit you set was not explicitly advised and is set too low for USA given the fact that costs are so high. You may well be right re eSim/Local Sim but I needed my UK number to be online to receive calls. I still maintain you could handle this a lot better e.g., SMS with limit soon as roaming kicks in, and to allow cusotmers to change this online with account - you have MFA in place so why not.
SeanDon_1618668 I'm not sure why you insist on using the second person - "you". We are members of the Community Forum and not employees of Smarty.
If you feel so strongly, you will need to take this up with the company directly, perhaps via complaint.
I don't see them changing anything however as they quite probably are protecting more customers than they are inconveniencing.
My view is that companies cannot take every single factor into consideration, particularly when I suspect that not many customers will use non EU roaming to a great extent precisely due to costs.
I don’t agree with smarty “community” reply. Smart is a technology company so should be able to offer tech solutions rather than saying “we told you so” on an occasion like this. I have often gotten to the end of data and if I was permitted to add data which could be used by the amount I was about to add I would have less agitation towards smarty. Telling someone the have hit the buffers and they can’t do anything about it without doing to a different establishment to jet out of the hole is poor business - unless there is some special reason Smarty is not trusted by EE. That is bad news for smarty customers.
MarkSco_2831591 Smarty relies on Three network and therefore has limited negotiating powers. If theorise is clear, then I do not see what the problem is - if it were hidden, that would be different.
You can certainly have more data, but need to pay for it; a limit is set so that people do not get a Nast surprise - what's wrong with that?
Don't know what EE has to do with it - they are competitors and so why would they 'trust' Smarty?
