There are a few reasons this may have happened and we would need to check your account which I am not able to do on this platform, if you can please contact our chat team, https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am – 8pm.
Having exactly the same problem. Everything was fine until my plan renewed. Now I'm unable to use data, make calls or text. My wife is also on Smarty (her plan hasn't renewed yet) and she has no problems at all!
