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Unable to connect to Three since plan renewed on Wednesday night

JohnFloo_973086
SMARTY Pioneer
SMARTY Pioneer
 
6 REPLIES 6

Rebekah_150
SMARTY Moderator SMARTY Moderator
SMARTY Moderator

There are a few reasons this may have happened and we would need to check your account which I am not able to do on this platform, if you can please contact our chat team,  https://smarty.co.uk/contact one of our advisors will be more than happy to help, available daily from 8am – 8pm.

MSF
SMARTY Guru
SMARTY Guru

@JohnFloo_973086 Don't you normally connect to Smarty, rather than Three itself?

Simon2238180
SMARTY Pioneer
SMARTY Pioneer

Having exactly the same problem. Everything was fine until my plan renewed. Now I'm unable to use data, make calls or text. My wife is also on Smarty (her plan hasn't renewed yet) and she has no problems at all!

@Simon2238180  Is the plan showing as active on your a/c dashboard?

Have you contacted Support Team as suggested?

Yes and yes. Seems to be fixed now