23-04-2023 15:28 PM - last edited on 24-04-2023 02:45 AM by YulianK
I didn't get any alert today. I've got an S10 with OS 12 for Android. I've got the Emergency Alert Notification switched on in settings so i don't know why I and the rest of my family who also use Smarty, didn't get anything. I was disappointed I didn't recieve a message but also worried for if there is an actual Emergency, I won't know unless other people from other networks inform me.
Solved! Go to Solution.
24-04-2023 14:39 PM
Hi all,
Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.
26-04-2023 00:07 AM
How can you be sure it's fixed if there's no future tests? And what network engineer in the offshore NOC forgot to deploy the config correctly in the first place?
24-04-2023 17:26 PM
I didn't receive the alert. I'm not sure whether this was due to it not being transmitted over the Three network or because I was using wifi calling at the time.
24-04-2023 17:53 PM
With iphone8 also no emergency alarm. They should repeat the test to see if the changes have worked.
18-05-2023 13:50 PM
Hi everyone is getting theses emergency service alerts if u aint got them switched on then u wont get the alerts
18-05-2023 15:06 PM
Hello @LianneG_1808124 Turns out that there was a problem with 3 Network generally as I understand. The alert was not repeated as intended.
Hope they manage to sort it out before they need to use it for real 😳
24-05-2023 02:21 AM
I got the alert on my watch but not my phone for some reason.
23-06-2023 17:17 PM
For some strange reason l got it twice within 3 days of each other 🤷🏼♀️