Forum Discussion
UK government emergency alert
Hi all,
Following the emergency alerts test on Sunday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning (24th of April) our engineers deployed a fix meaning there will be no issue with future alerts.
Will I be able to use all of my phone’s features and services if I do not acknowledge the scheduled emergency alert from the government on 23rd April? Apparently, people receiving the notification MUST accept the download before using their phone’s other features (like calls, texts Etc.).
Personally, I’m not comfortable with the government loading software on my phone and choosing whether I’m able to make calls or not based on my compliance to receive notifications about high winds or flooding.
I have 2 phones on the Three (Smarty) network. Both are iPhones, both have have the most up to date OS, both were on, both have 5G capability, both have alerts enabled, both had good 4G reception. Neither received the test alert.
How will I know wether I will receive real alerts in the future?
Likewise - I have a Samsung Galaxy S23+ all alert settings are on, good cell signal, good WiFi signal, but no emergency alert.
I saw in the news that many Three users didn't get the alert.
