Transferring credit

[VictorP_2723038]

Hi

I bought a SIM yesterday and it is still being sent to my address, I also haven’t got a number yet as it says it’s still being processed.

If I have an empty SIM now, can I transfer my data and credit to this empty SIM so that I can use it right away?

Thanks 

[MSF]

@VictorP_2723038 In short, no. When you activate a sim, it is allocated a mobile number that will show on your account dashboard.

If you start with another sim, you will need to pay for another plan and either start a new account or else form a group and add it as a nickname sim.

[VictorP_2723038]

Thank you for your prompt response.

I placed the order yesterday afternoon, it still says number available. Do you know when it will arrive, is there a way I can track it?

Thank you

[JJP2RidesAgain]

As this is the Smarty community forum, we are customers, just like you, we don’t work for Smarty. 

Smarty sends out SIM cards via Royal Mail, most of which arrive in 1 - 2 business days. Tracking isn’t offered. 

[MSF]

@VictorP_2723038 It's going to be down to the vagaries of Royal Mail. Could be very quick, or on the other hand...............