Forum Discussion

RickOsb_2110518's avatar
RickOsb_2110518
SMARTY Pioneer
14-06-2023

Three 4g router says no sim with smarty sim in do the settings need changing

Hi do the settings need changini thought three and smarty were the same 

6 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    14-06-2023

    RickOsb_2110518  First thing to check is that the sim is showing as activated on the account dashboard. Also, if router says 'no sim', are you certain that it has been correctly inserted?

    • RickOsb_2110518's avatar
      RickOsb_2110518
      SMARTY Pioneer
      14-06-2023

      Hi sim works in a  phone 

      light on router starts green then goes red but dashboard shows it used data

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        14-06-2023

        Just a thought :

        MSF is spot on with his advice. I just wonder where you are trying to use the SIM ?

        If, by chance, you are in the EU, you would need to change the APN to 'mob.asm.net' (without the ' quotes)

        Consult your manual if you dont know how to do this.