Forum Discussion
the worst Customer service agent I have ever come across.
why have you even commented on this post ? its a complaint post, not asking for help ?
You asked:😠If its such a "basic query" did you even need customer support, could you not have had the foresight to google an answer ?
-‌‌ANSWER🤔: Due to google doesn't give you higher privileges.
😠If its such a "basic query" could you not have asked it in this community support forum ?
-‌‌ANSWER🤔; I knew what the solution was already, Do you have platform raised privileges ? its the first I've been told about it, if you do. The post was the consequences of the agent refusing to allow me to seek assistance.
YOU STATED😠: If you had taken a step back, thought about the issue, it would probably have been resolved by now, and you wouldnt be "held to ransom"
‌‌ANSWER🤔: If you took a step back and read the post, you would release it wasn't asking for help, it was a method of complaint. I had already waited 35 minutes for what takes 3 minutes to implement, and you would expect someone to wait even further, when closing a ticket takes a minute, starting another takes 1, and then solution takes 3, glad your not leading the support team. But shows like the agent you fail to read correctly before you post.
😠You Stated: Just try to treat people as you yourself would wish to be treated. The world would be a better place.
ANSWER🤔: ‌‌ Who are you addressing with such a critical tone? I've noticed that you typically add comments rather than answer questions, which seems unhelpful and akin to trolling. It's especially frustrating when you lack understanding or anything beneficial to contribute. As for treating others the same, I would suggest admitting if I don't know the answer and offering to redirect them to another source of assistance. I wouldn't hinder them from seeking further help just for my own benefit. So, I kindly suggest finding another post to satisfy your need for justification 💩👦
why have you even commented on this post ? its a complaint post, not asking for help ?
You asked:😠If its such a "basic query" did you even need customer support, could you not have had the foresight to google an answer ?
-‌‌ANSWER🤔: Due to google doesn't give you higher privileges.
😠If its such a "basic query" could you not have asked it in this community support forum ?
-‌‌ANSWER🤔; I knew what the solution was already, Do you have platform raised privileges ? its the first I've been told about it, if you do. The post was the consequences of the agent refusing to allow me to seek assistance.
YOU STATED😠: If you had taken a step back, thought about the issue, it would probably have been resolved by now, and you wouldnt be "held to ransom"
‌‌ANSWER🤔: If you took a step back and read the post, you would release it wasn't asking for help, it was a method of complaint. I had already waited 35 minutes for what takes 3 minutes to implement, and you would expect someone to wait even further, when closing a ticket takes a minute, starting another takes 1, and then solution takes 3, glad your not leading the support team. But shows like the agent you fail to read correctly before you post.
😠You Stated: Just try to treat people as you yourself would wish to be treated. The world would be a better place.
ANSWER🤔: ‌‌ Who are you addressing with such a critical tone? I've noticed that you typically add comments rather than answer questions, which seems unhelpful and akin to trolling. It's especially frustrating when you lack understanding or anything beneficial to contribute. As for treating others the same, I would suggest admitting if I don't know the answer and offering to redirect them to another source of assistance. I wouldn't hinder them from seeking further help just for my own benefit. So, I kindly suggest finding another post to satisfy your need for justification 💩👦
You have proved my point !
You clearly shoot from the hip, not even realising this is the community forum, populated by your fellow Smarty customers !
What you should have done is raise a complaint to Smarty staff directly ! What on earth is the point in complaining to other customers ?!
If you dont want people to reply to comments you post on a public forum, you should not post at all 🙄
No I completely agree with the poster, my experience with their customer service is absolutely atrocious and they consistently refuse to close the conversation meaning I have to wait for that specific agent to come back online and manage the chat.
Clearly the people handling the messaging service are far more concerned about their targets than they are about handling genuine issues.
In my latest interaction where I wanted to raise a complaint, they said they'd put a manager through (After coming to the resolution that there's nothing they're able/willing to do.). The manager comes through and hasn't even read any of the conversation and proceeds to pick up a query from days ago.
After sending messages through to explain the situation the manager Faiz has decided he doesn't need to deal with my chat and definitely doesn't need to close the conversation to let me get help in the future when I need it.
If I continue to have problems I'll have to leave as when talking to customer service I have had multiple agents repeat to me exactly what I've told them multiple times.
One agent decided to try and be rude to me which I had to correct them for and then they asked me to clear the conversation? Looks like that agent wants to hide their awful demeanour.
If there are vulnerable people trying to get help I fear they will end up being convinced there is no help available and the issues are their own fault.
User_2590719 If you would like to raise a complaint, please see this article: https://smarty.azureedge.net/files/SMARTY-Customer-Complaints-Code.pdf
All you have to say, is, thankyou for your help ill end this chat x. That's it then don't reply back just give them feedback.
