Forum Discussion
the worst Customer service agent I have ever come across.
why have you even commented on this post ? its a complaint post, not asking for help ?
You asked:😠If its such a "basic query" did you even need customer support, could you not have had the foresight to google an answer ?
-‌‌ANSWER🤔: Due to google doesn't give you higher privileges.
😠If its such a "basic query" could you not have asked it in this community support forum ?
-‌‌ANSWER🤔; I knew what the solution was already, Do you have platform raised privileges ? its the first I've been told about it, if you do. The post was the consequences of the agent refusing to allow me to seek assistance.
YOU STATED😠: If you had taken a step back, thought about the issue, it would probably have been resolved by now, and you wouldnt be "held to ransom"
‌‌ANSWER🤔: If you took a step back and read the post, you would release it wasn't asking for help, it was a method of complaint. I had already waited 35 minutes for what takes 3 minutes to implement, and you would expect someone to wait even further, when closing a ticket takes a minute, starting another takes 1, and then solution takes 3, glad your not leading the support team. But shows like the agent you fail to read correctly before you post.
😠You Stated: Just try to treat people as you yourself would wish to be treated. The world would be a better place.
ANSWER🤔: ‌‌ Who are you addressing with such a critical tone? I've noticed that you typically add comments rather than answer questions, which seems unhelpful and akin to trolling. It's especially frustrating when you lack understanding or anything beneficial to contribute. As for treating others the same, I would suggest admitting if I don't know the answer and offering to redirect them to another source of assistance. I wouldn't hinder them from seeking further help just for my own benefit. So, I kindly suggest finding another post to satisfy your need for justification 💩👦
Hello ROAR_Y . I do feel that you are being rather harsh.
The agents are probably required to deal with a number of chats simultaneously and that would explain why they cannot answer you instantaneously. This is the case with many firms that use chat agents - whether in the Uk or abroad.
They are not going to close a ticket unless you say that you are happy with the result - that looks bad for their personal results and probably leads to them being fired.
I do fully understand how frustrating it can be - I have certainly been on the receiving end with a number of companies. However, these people are probably working ridiculous hours for a poor salary and really need the job so we need to perhaps factor that in.
That said, there are some companies who seem to be moving customer services back to the UK. I think that although it is dearer, they probably find that this is offset by queries being dealt with more quickly due to a clearer understanding of language, tone etc.
