Forum Discussion
Swapping the numbers of two SIM cards (is this possible?)
JJP2 wrote:Your current Smarty SIM card has a number attached to it. This cannot be changed.
Further complicating matters is that the number you wish to become your Smarty number is currently in use by another network.
The only way to transfer numbers between networks is to port them from one network to another *on a fresh unused SIM card*
Thanks, but that statement is contradicted by Smarty's own help: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number which clearly shows that the number can be imported from another provider, and it doesn't mention the need to get another SIM.
I'm even more confuzzled than before!
Confuzzled In an attempt to clarify:
The number that is to be ported must be currently active with another network. Once the port process starts, it is cut off from the old network. Once you activate a new sim with Smarty, it has a random phone number allocated upon activation. The ported- in number is then transferred and the random number deactivated.
Clear?....Like mud???? (Seriously, I hope it is a bit clearer)
Yes, that is clear, and it makes sense. Thanks, MSF .
The implication is that the number associated with the destination SIM for the incoming number is no longer available to port back to the original provider.
It does, however, make me wonder whether it's simply a matter of timing. If the transfers for both are effected simultaneously, might it then be possible for them to 'cross in the post', as it were?
Confuzzled "Ay, there's the rub" to quote Mr Shakespeare.
If they try to transfer a number onto a sim that is not fully activated, could that be a problem - would the computer explode in a cloud of smoke due to confusion😱?
I freely admit to not being an expert in the way the mobile industry does stuff, so I guess you can only ask the Support Team to explain.
MSFI did try using Smarty's webchat, but the bot was (as usual) less than useless, and the support team member the bot passed me onto had a grasp of the English language that was about the same as the bot's. Complete waste of time.
If there's space in the darkened room you refer to in your 'APOLOGIES!!!' message for another confused soul, I think I'll join you there.
