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GerardS_1994221's avatar
GerardS_1994221
SMARTY Pioneer
27-04-2023
Solved

Still not ported

Activated my SIM three days ago. My previous supplier has now discontinued my service but Smarty still hasn't ported my number. How long does this normally take.
  • MSF's avatar
    27-04-2023

    You would expect it to be ported across on the next business day by 5pm.

    If you requested the move over the weekend, those days don't count. Monday morning request should have completed by Tuesday 5pm - you should see your ported number on your dashboard to show that it has happened.