@AndrewL,
Welcome to the Smarty users forum. Apart from reading your comments, we are unable to do much beyond making suggestions, as we are mostly customers here, just like you! On a different matter:
Although the vast majority of transfers/set-ups are straightforward, there will always be unexpected "issues", no matter what job or industry, but I know that doesn't help you much.
Have you considered raising a complaint, and seeing what happens.
If you aren't satisfied with the results of the complaint, then maybe it would be worth reconsidering what you want to do. You obviously considered Voxi to be not good enough for you, and seem to be making a similar decision about Smarty. Where does that leave you?
