Forum Discussion

ChrisGr_2970549's avatar
ChrisGr_2970549
SMARTY Pioneer
25-10-2024

SMS

My SMS are not been sent / received ?

Friends are texting via SMS and they are not coming through?

imessage / Whataspp are working fine 

I have done everything been suggested - any advice please 

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    26-10-2024

    ChrisGr_2970549  Type of phone? Is text messaging definitely turned on in Settings?

    • ChrisGr_2970549's avatar
      ChrisGr_2970549
      SMARTY Pioneer
      26-10-2024

      Hi 

      It is an IPhone 16.

      Checked again and everything is turned on - 

      • MSF's avatar
        MSF
        SMARTY Guru
        26-10-2024

        ChrisGr_2970549 I think you may need a web chat with Smarty Support to get them to check everything on the account.

        I'm assuming that calls are also working fine. iMessage and WhatsApp work via either data or broadband wifi - do you know if they are working when you turn wifi off?