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Sim card

ChrisHa_1192562
SMARTY Pioneer
SMARTY Pioneer

I have just paid for a new sim card. But will it be on a new number or the existing number held?

 

1 REPLY 1

MSF
SMARTY Superhero
SMARTY Superhero

@ChrisHa_1192562 When you activate a new SIM card, it is allocated a random number (from a list held by the network). If you want to port in a number you hold with another network, you need to request a PAC from that network and then complete the request on your account dashboard for Smarty to get it transferred over from the old network. Please see: https://smarty.co.uk/dashboard/settings/phone-number