Forum Discussion
SIM card status details..... what do they mean?
Yes, Chalkychap I am seriously looking to change provider and I'm sure many, many other customers will looking to do the same as well! the way SMARTY are handling this issue (VoLTE) as well as short codes and I can't see that it will be viable to run as a business too much longer.
I have determined that my phone IS actually 4G calling/VoLTE enbaled as I checked the details on the websites SMARTY mentioned (Three's Device Support Tool, IMEI.info and GSM Arena) in their VoLTE post and I also checked on the ASDA Mobile website (that has a 'TAC' checker) and that also confirms that my mobile is enabled. 😤😠😠😠
I have determined it's not that my phone doesn't support VoLTE as much as SMARTY doesn't support my phone make/model. IF they supported ALL 4G Calling capable phones then why is there a 'Compatible Phones' list they support???
Less SMARTY, more MALARKY!
I'm guessing you're in the Midlands area where Three UK have just switched off their 3G network, Decembersangel.
Your handset is shown as being 4G VoLTE capable in the UK, so if you're in the Three UK 3G switch-off area it should work. If not, perhaps Three UK have misconfigured the 4G & 5G mobile networks in that area. The IMS not registered message suggests something might not be quite right with the Three UK network setup.
Have you tried turning off your handset, removie the SIM card, wait 10-minutes, reinsert the SIM card, and restart your handset?
Though perhaps it's #MoreMalarkey, #LessSMARTY.
Yup Chalkychap !😁 Derby!
I have tried EVERYTHING I found on the tinterweb with regards to this (I have spent well over 20hrs going down the VoLTE rabbithole😤). According to all the information I have read and all the 'tips' to test the capability it comes down to the fact that my device is set up correctly to use VoLTE and this is a SMARTY problem where they don't support my device. What annoys me the most is that SMARTY won't admit to that and places the onus on me 'make it work' even though there is nothing I can do.
There are so many people out there complaining about this same thing and the only option that appears to work is to change to a provider that supports the specific device and that is if there is one.
We seem to be going backwards where only those with money will be able to own a mobile phone as I'm sure there are many like me that have a phone that WILL work but doesn't and they can't afford to replace it (if I had £50 to spare I'd feel rich and my current phone is a 'handme down' from my sister).
I have just checked iD mobile, which is also a subsiduary of Three 🤔, and they support my device!Brand Model 4G WiFi
Calling CallingSamsung Galaxy J4 Plus (2018) Yes Yes Looks like SMARTY will be losing at least one long standing customer!
Okay Decembersangel, seems odd SMARTY Mobile can't / won't help.
Your Samsung Galaxy J4+ is shown as 4G Calling (VoLTE) capable, on the Three UK support page at https://devicesupport.three.co.uk/guides/device/Samsung/GalaxyJ4Plus.
Unless SMARTY are using a different IMS vendor on their virtual mobile network, I'd expect your device to work in an area without 3G.
Just a quick point - Whilst ID Mobile is an MVNO on Three, it isn’t a subsidiary of Three, as it’s owned by Currys, the high street electrical retailer.
