Forum Discussion
Re: [Announcement] BIG NEWS: You can now text shortcodes! 🎉
Having recently moved from 3 Mobile to Smarty, I am now finding that i can't reply to short code text messages. This morning, I had to reply "Y" to my bank to authorise a payment - I found out that Smarty does not allow this. What a complete waste of time this company is! I have read similar posts and a statement from Smarty relating to this where they state that at the moment, Smarty does not provide this service. I am not bothered about competition entries BUT i am bothered about not being able to reply "Y" to my bank.
I would suggest that anyone who may need this facility looks elsewhere for a mobile provider as Smarty do not appear to be doing anything about it.
4 Replies
Perhaps, short-code numbers was something dreamed-up by the mobile network operators as a new revenue stream, which might explain why they've got an industry forum and working group for short-code numbers.
See online https://www.short-codes.com.
Maybe UK banks should be considering alternatives to SMS as a channel for conversations with their customers.
Chalkychap Of course, not all UK banks/card companies use that system. Santander, MBNA are just two examples and we get NHS reminders here without problem.
Shocking something as simple as a text service offered by all other sim companies cannot reply to the NHS or banks. Think it is time to go back to a sim only contract
AndrewA_2529326 As per your other post.
